August 3, 2012 at 8:59 am #14864AnonymousInactive
My son starts school in September & I applied to Bus Eireann for their service to bring him to & fro, stating clearly that he was in Junior infants & they sent me an invoice for this service which i paid. So, i thought we were good to go.
But now another mother has told me that Bus Eireann dont have a service to bring the junior kids who finish at 2pm, so they wont be bringing him home, that i need to book him a place on a private bus!!! And pay for this seperately.
I dont understand how bus eireann could send me an invoice & charge me for a service that they are not fully providing? should they not have officially informed me of same? Should i not then only be paying half the fee?
Is this how Bus eireann operate? How is this acceptable?August 3, 2012 at 3:31 pm #123666FabienneMember
Check again even with school they’ll be able to confirm for sure if there is or not a bus service for junior infants.
Some school have a facebook page where you could ask about it.
If not then yes you should be able to only pay half for half service (but do they function like that I have no idea).
FabienneAugust 3, 2012 at 3:50 pm #123668JedtMember
Ring Bus Eireann and check – they do 2 drop offs in the afternoons in our area for our school so don’t see why they would not do that in other schools in the area too!
Hope you get sorted.August 24, 2012 at 5:38 pm #123925
Has everyone rec’d their bus tickets? We haven’t as yet… 🙁August 24, 2012 at 6:32 pm #123932JedtMember
Got 2, waiting on 3rd, Rang them and they said we should have it Monday. If it does not arrive Monday, give them a call and tell them you posted it in on before or on the last day of the deadline!! Don’t give them any excuse not to send it in time!!
HTHAugust 25, 2012 at 12:24 am #123955Taylor5Member
Has everyone rec’d their bus tickets? We haven’t as yet… 🙁
I paid online about 3 weeks before deadline and only got it yesterday, i was in a panic as everyone else had theirs.
MaryE you must be in the same school as my son, he didnt have a free bus at 2pm, the private bus is 16e per week. My ds will be getting the bus home for the first time this year as he is on a 3pm finish, we always paid the full fee for the past 2 years. It is very little to start with and i think its more to do with where the school is and the number of buses, if a bus did a 2pm run it wouldntbe back to the school to do a 3pm run or something like that.
Good luck and i know i was annoyed and shocked that there was a bus to school but no bus home, but nothing can be done about it.August 27, 2012 at 12:56 pm #123978
did your extra ticket arrive Sabbi? I did’nt get any post todayAugust 27, 2012 at 1:10 pm #123979
will you let me know the phone number you used to contact them….. I have sat for so long listening to a phone ringing here…. losing my will to live!August 27, 2012 at 1:13 pm #123980
Yeah, im still really annoyed about this as i still havent been officially infomed that they wont be bringing him home. No letter was included with the invoice or the bus ticket so how would i even know that they were going to leave him stranded at the school!! Imagine how upsetting his first few days at school would have been if this situation hadn’t accidently come to light. I dont know how they get away with treating children like this & with charging for a service that they are not providing.
I can never get through to them on the phone.
If you booked & paid for a return journey anywhere, you would expect to get what was agreed & what you paid for. And if this was not possible you would expect to be informed in advance and you would not expect to pay for the return trip.!!
I just dont understand how Bus Eireann are getting away with this.August 27, 2012 at 2:26 pm #123983
I eventually called their general enquiries line, because I’m not having any luck with Dundalk lines, or the Dublin line…. and they told me that I just need to keep trying, even though I’m not getting through…. 👿
So, I’ve sent them an email…. wonder if I’ll get a response?August 27, 2012 at 2:28 pm #123984
Do you ahve the email address handy?August 27, 2012 at 2:38 pm #123985
HOPEFULLY someone will respond…..
Quite frankly, I don’t know how else to do it…. I’ve been hanging on the phone since last week… and no joy….. 🙄August 27, 2012 at 2:53 pm #123986August 27, 2012 at 3:24 pm #123987
I just got through to Dundalk!!!!! 😀
My tickets were posted today…. so I should have them in the morning! 😉August 28, 2012 at 10:23 pm #124008Taylor5Member
MaryE i was never told either, im not sure how i found out! It could have been a school meeting or another parent, not 100% sure
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